Return & Refund Policy
RETURN & REFUND POLICY
We offer you complete peace of mind while ordering, you can return all items within 24 hours of receiving the product. of receipt of goods. Please ensure however that the product is unused and the tags, boxes and other packaging is intact and you’ve a justifiable reason for the return. Irrelevant or fraudulent responses will be dealt likewise. The call upon relevance of the reason solely rests with the SUPPLEMENT GAINZ Executive & the response put up by him/her will be final and agreed upon by either.
If you have paid by card then we will reverse the payment. In case of Cash on Delivery or Bank Deposits as modes of payment, we will issue a cheque in the registered name of the customer.
What should I do if I receive a Damaged item, wrong product or missing units in my order?
1. Internal product mismatch is not possible as we follow strict rules while processing the orders.
2. Kindly do not accept the shipment if the outer packaging is damaged or seem tampered with, we’ll arrange another shipment for you at the earliest if it happens. If you happen to accept the shipment we won’t be liable for any refunds or damages.
3. If an item is found damaged on the inside while the outer packaging is intact as per the description on our website, please send a snapshot and a video of unboxing the products received with outer packaging to our customer care at within 7 days of receipt of the product. We will then investigate the issue and take actions accordingly. Please note that any replacements or refund or any sort of credit are subject to the report of investigation. The call upon relevance of the reason solely rests with the SUPPLEMENTGAINZ Executive & the response put up by him/her will be final and agreed upon by either.